all the things you need to know...

How far in advance should I book?

Orders should be placed as early as possible. Event set up dates and times are first come first serve. We request at least two weeks notice for mosaics.

We will confirm availability in our follow-up email.

Rush fees may apply to orders with less than 48 hours notice.

How do I place an order?

Two ways to request our services: a Custom Event Installation or Grab & Go Balloons. Custom Event Installations require a $150 non-refundable date hold deposit, which will be deducted from final order total. Our Custom Installations have a $500 minimum, pre-tax and pre-delivery. Some areas will have a higher minimum depending on distance, to be discussed upon order.

Grab & Go Items are available for pick up at our studio in Pelham NY or delivery for an additional charge Tuesday - Friday. Most balloons will last up to 48 hours when properly stored.

CLICK HERE to fill out one of our online inquiry forms with all your event details. We will contact you within 48 hours, unless you submit an inquiry over the weekend (Friday - Sunday) we will bee in touch on the following Tuesday. If you need a next-day delivery please skip the form and call us immediately.

When we confirm your order, we will follow up with any questions by your preferred method of contact or an invoice.

We will communicate with photographs and quotes/ pricing via email only. This will ensure order accuracy and allows both parties to view order details at any time.

If I already have the balloons, can you use those?

Unfortunately no. To maintain the highest level of quality, we only work with professional balloon brands  which we have sourced ourselves. We use quality latex and foils from brands we trust. This includes our helium services.

What areas do you service?

 Westchester County, NYC, Connecticut, & Long Island

Delivery for Grab & Go items is minimum $15 for zip codes 10801, 10805, 10803, $20 minimum beyond those zip codes  +$2/mile. Additional delivery fees also based on order size, location, tolls, parking fees and time of day.

Delivery & Pick up fees for Event Installations start at $50.

Do your prices include removal of the décor?

No. An additional fee will apply. Please notify us when booking if a takedown and removal is needed.  Some venues will supply this service to you at no additional cost, but you should speak to the venue contact to confirm.

How do I pay for my order?

We accept all major credit cards, institution checks, and bank transfers.

Party to Go orders below $300 are due in full upon receipt of invoice.

Custom Event Installations require a 50% deposit which is due upon acceptance of your quote and the remaining 50% is due three days before the event. A $20 re-issue fee will apply if we need to send you a new quote.

How long do balloons last indoors?

Air-filled balloons: Many air-filled balloons designs can last weeks indoors. The longevity of your balloons will depend on the environment of the space they live. The less they are moved and handled the longer they will maintain their artistic aesthetic.

Helium balloons: Our helium balloons float times vary by the size of the balloon, complexity of design, and depend on the temperature of the space they live.

How long do balloons last outdoors?

Balloons used outdoors are not guaranteed to last any specific amount of time as the sun, heat, wind, rain, affect the lifespan of the balloons. We will advise you when ordering on the best placement of your decor and use our professional expertise to prepare the balloons to last as long as possible.

TERMS & CONDITIONS:

PRODUCT -   While Westchester Pop Stars (WPS) balloons can be displayed inside or outside, outdoor elements significantly decrease the lifespan of balloons. Changes in temperature can cause balloons to shrink or expand. Balloons will oxidize when displayed outdoors and take on a velvety appearance which is a typical occurrence. Direct sunlight in any temperature is NEVER recommended. Once balloons have been delivered or picked up, WPS is no longer responsible for them. We will replace any deflated or popped balloons during transit or set up. Due to the nature of the product, no refunds or replacements will be given after we have handed off your order. Returns are not accepted. All sales are final.

SAFETY - WPS balloon creations are designed for decor purposes only. Children should not be around balloons without adult supervision.Deflated or broken balloons can be a choking hazard and should be discarded immediately. Any allergies should be discussed upon initial order.

WPS staff will not climb ladders in rain, snow, and/ or high winds.

RENTALS -  If a rental item is damaged, you will be notified by WPS within seven (7) days of the rental return. Photos of damages can be submitted as proof upon request. If a rental item is damaged you will be charged with the 75% of the retail price of the item. If damaged items are not paid within 7 days, the credit card on file will be charged, unless payment arrangements have been set up with WPS.

PAYMENT -  For orders under $300 or within 5 days of requested event date

 full payment is due upon receipt of invoice. 

 For events a 50% deposit due within 24 hours of receipt of invoice or order will cancelled and date forfeited. Once deposit is paid order will not be reduced but add-ons are welcome, if available. Remaining balance due two days before the event.

CANCELLATION POLICY -   If order needs to be cancelled within 5 days of event and another date can not be mutually agreed upon by both CLIENT and WPS, 50% of deposit will be forfeited for materials and time.